Shipping Policies and Sales Tax Collection

We urge all customers to inspect your package for damage or tampering before receiving or signing for receipt.

Free Shipping

Alexandra Deer LLC orders are shipped with the reliability and accountability of FedEx or UPS shipping.

For More Information

For more information about returning an item, read our policy on 30-Day Returns.

Gift Packaging

For a special touch, we'll include a free paper gift card and enclose your item in our distinctive Alexandra Deer packaging so every item arrives presentation-ready.

Signature Requirements

Due to COVID-19, carrier policies are changing; FedEx and UPS may not require a signature upon delivery. For more information, please see the policies for Fedex, USPS and UPS.

Please make arrangements for someone to be at the shipping destination.

When Will Your Order Be Shipped?

For orders shipping to the U.S., you'll find an estimated arrival date listed in the product details for each item. This arrival date is calculated based on the approximate number of days required to process, package, and deliver your order.

• If you place your order before the cutoff time on a regular business day (Monday through Friday), your order will begin processing that day.
• If you place an order on a holiday, Saturday or Sunday, or after the cutoff on a regular business day, your order will begin processing the following business day.

For US orders, we will provide you with an estimated ship date. Actual arrival date may vary based on transport times and customs clearance.

All international orders will be shipped via a trusted and professional carrier. Please note that the arrival times listed on the US website apply to US shipping addresses only. Estimates of the international shipping delivery times can be provided by emailing at Contact@AlexandraDeer.com

For more information on international orders.

Shipping To Alternate Addresses

If you will not be home to sign for your order, Alexandra Deer LLC can ship your order to your place of work, or another more convenient destination. As a security precaution to protect our customers against fraud you may be required to provide additional details if shipping to an address different than your billing address.

If you cannot be available, or have someone else available to sign for your package, you can have it shipped to a local hold for pick up location so that you can sign for and pick it up at your leisure. To schedule a hold for pick up, email Contact@AlexandraDeer.com.

Delivery Details

Your order delivery method is determined by the price of your order (before tax). You'll find your method of free shipping listed on the Shipping Information page within the shopping basket. If available, we provide the option to expedite your order with a faster shipping method for a small fee.

All orders are shipped free via secure carrier, delivery speed is based on the pre-tax value of your order.

• Alexandra Deer LLC will only ship to a street address, not a P.O. Box address.
• Signature requirements for delivery:
  • Due to COVID-19, carrier policies are changing; FedEx and UPS may not require a signature upon delivery. For more information, please see the policies for Fedex and UPS. Please make arrangements for someone to be at the shipping destination.
  • Please contact our customer service at Contact@AlexandraDeer.com if you will not be at home to keep an eye out for your package. We can change your delivery date, or schedule a pickup at a holding facility near you.

Alexandra Deer LLC offers shipping via trusted carriers into 40 countries and regions. For more information if we ship to your location please email Contact@AlexandraDeer.com

Each item will arrive in a soft fabric pouch or a box inside an Alexandra Deer gift box. 

Every item we send comes in our signature Alexandra Deer packaging.